Comments on: The New Language of Customer Service http://dissidentvoice.org/2007/06/the-new-language-of-customer-service/ a radical newsletter in the struggle for peace and social justice Sun, 22 Nov 2009 16:13:54 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: rob http://dissidentvoice.org/2007/06/the-new-language-of-customer-service/#comment-18482 rob Wed, 16 Apr 2008 16:53:19 +0000 http://www.dissidentvoice.org/2007/06/the-new-language-of-customer-service/#comment-18482 I am a stroke survivor and have trouble speaking. AOL voice recognition system has fits when I contact AOL. Why don't they get some AMEICAN humans not those stupid foreign curry eating American wannabes to speak to? I am a stroke survivor and have trouble speaking. AOL voice recognition system has fits when I contact AOL. Why don’t they get some AMEICAN humans not those stupid foreign curry eating American wannabes to speak to?

]]> By: Gary Corseri http://dissidentvoice.org/2007/06/the-new-language-of-customer-service/#comment-1759 Gary Corseri Fri, 22 Jun 2007 20:16:29 +0000 http://www.dissidentvoice.org/2007/06/the-new-language-of-customer-service/#comment-1759 This replicates far too many of the experiences I've had trying to get "Customer Service." Mayer is right: a couple of years ago, it was all about dealing with some kind person in Mumbai who, despite the kindness and patience, rarely had the authority or know-how to cut through the technical or bureaucratic gibberish and get to the point. Now, one is delivered to corporate robot-hell. No wonder America slides on productivity scales and rises on frustration levels. No wonder 75% say we're headed in the wrong direction. Thanks for minding the store, Carl. This replicates far too many of the experiences I’ve had trying to get “Customer Service.”

Mayer is right: a couple of years ago, it was all about dealing with some kind person in Mumbai who, despite the kindness and patience, rarely had the authority or know-how to cut through the technical or bureaucratic gibberish and get to the point. Now, one is delivered to corporate robot-hell.

No wonder America slides on productivity scales and rises on frustration levels. No wonder 75% say we’re headed in the wrong direction.

Thanks for minding the store, Carl.

]]> By: Marah Marie http://dissidentvoice.org/2007/06/the-new-language-of-customer-service/#comment-1629 Marah Marie Wed, 20 Jun 2007 03:28:42 +0000 http://www.dissidentvoice.org/2007/06/the-new-language-of-customer-service/#comment-1629 Check out this blog, too: http://anti-aol.livejournal.com It posts tips, tricks, and phone numbers to benefit consumers who want to cancel AOL, uninstall their software, and blow them off for life. One of my readers posted a neat trick a few months ago to avoid having to go through what you did. Anonymous writes on http://anti-aol.livejournal.com/14095.html?thread=57103#t57103: "I was trying to cancel my account and that stupid voice bastard kept not understanding me and asking me to repeat myself. After 15 minutes I decided to just start over. On the first prompt it asked me about joining AOL, I said yes...got me to a person in less than 30 seconds. Was able to get them to transfer me to the cancellation department right after." Hilarious! The simplicity of it practically hit me over the head... The transcript of your phone call was very funny, too. I usually call AOL every few months on behalf of readers having really dire problems, but the voice-recognition software is doing a lot better with my voice than it used to, "not understanding me" only 3-5 times per call (that's a big improvement over the software they had in 2005, which could not understand me at all). The problem I have is when I call to talk to Billing, I can't get Billing, or anyone, for that matter. The person who wrote the comment solved that problem for me and I hope, many others, as well. What was the outcome of your situation with AOL? Was the tech issue resolved? Check out this blog, too: http://anti-aol.livejournal.com

It posts tips, tricks, and phone numbers to benefit consumers who want to cancel AOL, uninstall their software, and blow them off for life.

One of my readers posted a neat trick a few months ago to avoid having to go through what you did. Anonymous writes on http://anti-aol.livejournal.com/14095.html?thread=57103#t57103:

“I was trying to cancel my account and that stupid voice bastard kept not understanding me and asking me to repeat myself. After 15 minutes I decided to just start over. On the first prompt it asked me about joining AOL, I said yes…got me to a person in less than 30 seconds. Was able to get them to transfer me to the cancellation department right after.”

Hilarious! The simplicity of it practically hit me over the head…

The transcript of your phone call was very funny, too. I usually call AOL every few months on behalf of readers having really dire problems, but the voice-recognition software is doing a lot better with my voice than it used to, “not understanding me” only 3-5 times per call (that’s a big improvement over the software they had in 2005, which could not understand me at all).

The problem I have is when I call to talk to Billing, I can’t get Billing, or anyone, for that matter. The person who wrote the comment solved that problem for me and I hope, many others, as well.

What was the outcome of your situation with AOL? Was the tech issue resolved?

]]> By: Binh http://dissidentvoice.org/2007/06/the-new-language-of-customer-service/#comment-1627 Binh Wed, 20 Jun 2007 01:00:14 +0000 http://www.dissidentvoice.org/2007/06/the-new-language-of-customer-service/#comment-1627 Check out this blog: http://consumerist.com They post tips, tricks, phone numbers of CEOs, and other goodies to benefit us as consumers. Wouldn't it be great to just call or email the CEO of AOL-Time Warner directly with your complaint? I've found this website to be invaluable before buying any kind of merchandise or dealing with certain companies... Check out this blog: http://consumerist.com

They post tips, tricks, phone numbers of CEOs, and other goodies to benefit us as consumers. Wouldn’t it be great to just call or email the CEO of AOL-Time Warner directly with your complaint? I’ve found this website to be invaluable before buying any kind of merchandise or dealing with certain companies…

]]> By: willy sierens http://dissidentvoice.org/2007/06/the-new-language-of-customer-service/#comment-1609 willy sierens Tue, 19 Jun 2007 20:39:31 +0000 http://www.dissidentvoice.org/2007/06/the-new-language-of-customer-service/#comment-1609 Recently ordered camera driver software CD-ROM from HP via the web (only possibility). No download possible, got to be physical CD-ROM. A "handler" for HP in Holland (I live in Belgium) sent me an advance payment request, which I duly fulfilled (€15). The CD-ROM arrived, from an address in Hungaria (return address barred however). It was shattered! Sent it back to said handler with replacement request. No contact e-mail or phone-fax number available. Still waiting... Recently ordered camera driver software CD-ROM from HP via the web (only possibility). No download possible, got to be physical CD-ROM.
A “handler” for HP in Holland (I live in Belgium) sent me an advance payment request, which I duly fulfilled (€15). The CD-ROM arrived, from an address in Hungaria (return address barred however). It was shattered!
Sent it back to said handler with replacement request. No contact e-mail or phone-fax number available.
Still waiting…

]]> By: Carl's brother http://dissidentvoice.org/2007/06/the-new-language-of-customer-service/#comment-1604 Carl's brother Tue, 19 Jun 2007 20:06:46 +0000 http://www.dissidentvoice.org/2007/06/the-new-language-of-customer-service/#comment-1604 Who would want to talk with Carl anyhow!? TimeWarner takes my calls. Who would want to talk with Carl anyhow!? TimeWarner takes my calls.

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